Customer Service

24 Hr Customer Service Phone
(408) 279-7900


Mail Payments to:
San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

More information on billing & payments

Report issues to the California Public Utilities Commission

Main Office

San Jose Water
110 West Taylor St.
San Jose, CA 95110-2131
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Main Office Phone
(408) 279-7900

Please note our call center is closed from 1:00 PM to 3:00 PM on the second Friday of the month. 

Our office is closed to walk-in customers effective March 2020. 

For portable meter pickup, please go to Bascom location:
Purchasing Department
1251 S. Bascom Ave.
San Jose, CA 95128
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Media Inquiries

For all media inquiries, please email